Discount codes are entered just before completing payment and finalizing the order.

When you are at the payment stage, enter the code we sent you in the "Gift Card
or Discount Code" field during step "3.Payment" and click Apply.
You will then be able to see the discount reflected in the final purchase
amount.

Don't forget that promotional codes have expiry dates, they are valid exclusively for
one use on the online store.

Once you enter the code in the field "Discount code" and click on Apply
only then you will see the discount reflected in the final purchase amount.

We announce our promotions on the home page of our website and through social
media, newsletters and push messages on our App.

You may exchange items purchased during promotions at any physical The Real Robe store
as long as they are available.

If the items are sold out at your nearest store and you decide to make a new online
purchase, the price will be as shown on our website on that day.

To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address
linked to your user account.

You have to first log in to your account, then in the "Address book"
section you can add new addresses or change or delete existing ones.

You can also modify the address in the "Shipping" step of the
purchase process, but the changes you make there will not be saved for future purchases.

It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the
correct delivery method. Be aware that in the meantime some of the items may have sold out.

It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the
meantime some of the items may have sold out.

Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department
at therealrobee@gmail.com